We offer a 14-day money-back guarantee on eligible Pulse commercial purchases. If you're not satisfied for any reason, contact us within 14 days of your purchase for a full refund—no questions asked.
Refunds requested after 14 days are handled on a case-by-case basis. To request a refund within the 14-day window, use our self-serve refund page. For other inquiries, email [email protected] with your purchase email.
A Pulse commercial license, activation key, or subscription grants you the right to use the purchased Relay, Pro, eligible legacy, or Cloud service features on your own infrastructure or through the hosted service you purchased. The license is personal and non-transferable.
Pulse intelligence features (Pulse Assistant and Pulse Patrol) use third-party LLM providers (OpenAI, Anthropic, etc.) via your own API keys. You are responsible for your API usage and any associated costs. Pulse does not store or transmit your data to any servers other than your configured LLM provider.
The Pulse core is open source under the MIT license. Optional commercial services add Relay, mobile access, push notifications, Pro operations features, private Pulse Pro builds, hosted convenience, or business workflows depending on the plan you choose. Your purchase supports continued development of both the open source core and Pulse's commercial services.
For information about how we collect, use, and protect your data, please see our Privacy Policy.
For questions about these terms or to request a refund, email [email protected].
Last updated: January 2026
Pulse Monitoring Ltd (Company No. 16939106, England & Wales)