We offer a 14-day money-back guarantee on eligible Pulse commercial purchases. If you're not satisfied for any reason, contact us within 14 days of your purchase for a full refund—no questions asked.
Refunds requested after 14 days are handled on a case-by-case basis. To request a refund within the 14-day window, use our self-serve refund page. For other inquiries, email [email protected] with your purchase email.
A paid Pulse license or subscription grants you the right to use the purchased Pulse commercial features on your own infrastructure or through the hosted service you purchased. The license is personal and non-transferable.
Pulse intelligence features (Pulse Assistant and Pulse Patrol) use third-party LLM providers (OpenAI, Anthropic, etc.) via your own API keys. You are responsible for your API usage and any associated costs. Pulse does not store or transmit your data to any servers other than your configured LLM provider.
The Pulse core is open source under the MIT license. Pulse commercial plans are paid upgrades that add Pulse intelligence features. Your purchase supports continued development of both the open source core and Pro features.
For information about how we collect, use, and protect your data, please see our Privacy Policy.
For questions about these terms or to request a refund, email [email protected].
Last updated: January 2026
Pulse Monitoring Ltd (Company No. 16939106, England & Wales)